Contacting PandiBet Support

What happens after you send us a message

Our email address is [email protected], and it works all week, including weekends when the live chat is closed. Write from the email address registered on your account, so that we can match your message to your profile without asking for extra proof.

The chat opens from the chat button on every page of the website. It is staffed from Monday to Friday, 6 p.m. to 9 a.m. AEDT, and the team answers in English. Outside those hours your message waits for the next shift, so email is the better route for anything you want on record.

Channel	Availability	Average response	Best used for
Live chat	Monday to Friday, 6 p.m. to 9 a.m. AEDT	Under 3 minutes	A deposit that has not appeared, a withdrawal in progress, a bonus question
Email at [email protected]	All week, including weekends	Reply sent to your account email	Questions with attachments, verification documents, requests made outside chat hours

We do not publish a phone number, so a call to a number you found elsewhere does not reach us.

What we ask you to have ready

A message that carries the right details is settled in one exchange, while a vague one needs several. Open the chat or write to [email protected] with the items below for the topic you are asking about.

Topic	What to include	Channel
Deposit not credited	Payment method, amount and the time of the deposit	Live chat
Withdrawal	Payment method, amount and whether your account is already verified	Live chat or email
Verification	Passport or Australian driver’s licence, a selfie and, for card or bank withdrawals, a proof of address under 3 months old	Email
Bonus missing	Promo code used (for example PANDI300), deposit time and payment method	Live chat
Sign-in problem	The email address of your account and a screenshot of the error	Email

Never send your password or a one-time code to us. Our team does not ask for either, and a message that does is not from PandiBet.