PandiBet Legal Information
Who stands behind the website
The website pandibet.io is run by an operator registered in Anjouan, part of the Union of the Comoros, with its address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of the Comoros. We do not publish a company registration number on the website, and the licence number below is the identifier under which we operate.
All correspondence to the operator goes to [email protected], and a letter to the registered address is read only when it refers to the email you sent. The website offers pokies, crash games, virtual tables and live dealer tables, and it is a casino only, with no sportsbook.
What happens when you want to complain, and the licence behind us
Start a complaint by writing to [email protected] from the email address registered on your account. State your account email, the date of the event, the game or payment method involved and what outcome you expect, and attach screenshots of any error message or cashier receipt. Chat can handle quick questions on weekdays, but a complaint is recorded only when it reaches us by email.
We reply to the same address. If the reply does not settle the matter, you may take it to the licensing authority in Anjouan that issued our licence, quoting the licence number and your correspondence with us. We do not charge a fee for filing a complaint.
The website is operated under Anjouan licence ALSI-152312007-FI3. The random number generator behind the games is certified by Gaming Laboratories International, and the licence covers the website as a whole, not the individual studios whose games it hosts.
PandiBet does not hold a licence issued in Australia, and no Australian authority supervises the site. Because of that, protections available from Australian operators, such as the national complaint routes that serve them, do not apply here, and you should decide whether to play knowing that.
Who answers for what you read here
The operator is responsible for the information published on pandibet.io, including the bonus figures, payment limits and processing times. If you find a figure that does not match what the cashier or the bonus screen shows, write to [email protected] with a screenshot, and we correct the page or the screen, whichever is wrong.
Content that players post, such as a review shown on the site or a message sent to support, is the view of the person who wrote it, and the operator does not endorse it.
What belongs to us and what belongs to the studios
The text, layout, logo and name of PandiBet belong to the operator, and you may not copy them or present them as your own. The games, their artwork and their names belong to their studios, among them Pragmatic Play, Play’n GO, Hacksaw Gaming, Nolimit City, Habanero, Spribe, Aviatrix, Evolution Gaming, Ezugi, Vivo Gaming and Playtech Live, and they are shown here under agreements with those studios.
Some pages point to websites run by other organisations, for example a payment provider or a support service. We do not control the content of those websites, we do not check it for accuracy, and a link is not a recommendation. Their own terms and privacy policies apply when you leave pandibet.io.
Where to send letters and questions
Write to [email protected] for any question about this page, about the operator or about the licence, and put “Legal” in the subject line so that it reaches the right person. The email address works all week, including weekends, and replies are written in English.